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Customer service

+31 638126321
+31 638126321

Gorinchem, The Netherlands

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Frequently asked questions

Frequently asked questions about account / shopping cart
What is done with my data?

Your data will be used purely and exclusively to process and ship your order. 

Why is it necessary to enter my phone number?

For sending to a number of foreign countries it is necessary to fill in a telephone number for the carrier.

Also, this is used in exceptional cases if there is something with your order and I can't reach you in any other way. If you have specified a mobile number, I always first try to contact you by a SMS text message.

Will my shopping cart be retained if I have filled it but have not yet completed it?

If you do not have an account, the items in your shopping basket will remain in your basket for as long as you are shopping, after 30 minutes without any activity, your session will end and the data will not be saved.

Do you have an account and are you logged in? Then you have two weeks to complete your shopping cart. If you do not complete these within two weeks, the shopping cart will be emptied automatically.

Is it mandatory to create an account?

Absolutely not. You can choose to create an account, but you can also order without an account. You have a choice between both options.

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Having an account with us will allow you to check out faster in the future, store multiple addresses, view and track your orders in your account, and more.


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